Unable to upload image for preview content

Description
I get an error when trying to upload a image that is 1200x780

Error
Error is upload failed, try again.

Additional context
Add any other context about the problem here.

Hey @speakwrite,

What error are you getting?

Only JPG/GIF/JPEG/PNG images and MP4 videos are supported. Image resolution must be 1200 by 780 pixels. The maximum video size is 40 MB.

Please share screenshot of error.

Thanks,
Tommy

error

Hey @speakwrite,

What is the name of your app?

Thanks,
Tommy

“Speakwrite” is the name of the app.

Hey @speakwrite,

I just tested uploading an image to your app and it worked.

Please try again. For reference, here is the test image I used that meets the format validation:

(I have since removed the photo from your app images.)

Thanks,
Tommy

ok thx i’ll give it a try soon

1 Like

Thanks @speakwrite,

Please let me know if the issue persists.

Thanks,
Tommy

@tommy I have the same problem.

My app is Flouu Telework.

Hey @kju,

Please share a screenshot of the error.

Thanks,
Tommy

@tommy Please help thank you.
Screenshot from 2020-08-07 11-11-32|690x388

Hey @kju,

Can you give me the images you want to upload and I will try to upload them for you.

Thanks,
Tommy

Hey @kju,

I was able to upload the image for you. Let me know if you need anything else. :slight_smile:

Thanks,
Tommy

Hi @tommy
Thank you. But I still can not upload other images.
I try to create new app and also can not upload images.
Could you fix it generally?
Example.

I got 403 Error:
Request URL: https://zoom-marketplace-apps.s3.amazonaws.com/
Request Method: POST
Status Code: 403 Forbidden
Remote Address: [64:ff9b::34d8:5d1b]:443
Referrer Policy: no-referrer-when-downgrade

And response:

<?xml version="1.0" encoding="UTF-8"?><Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>5DCF1EE73C44E330</RequestId><HostId>a6PHSAEPBihbcIIfe7ayolX1tnvLkYOvW6oxNybkQZFRSWYNkcj50aTIWBFWkBVpiEq05z+/PPE=</HostId></Error>

Hey @kju,

Thanks for the additional details. Our engineering team is investigating the issue. I will get back to you once it is resolved. (ZOOM-185116)

-Tommy