Unable to upload image for preview content

App Marketplace
1

Description
I get an error when trying to upload a image that is 1200x780

Error
Error is upload failed, try again.

Additional context
Add any other context about the problem here.

Capture.PNG
Capture.PNG1200Ă—780 196 KB

2

Hey @speakwrite,

What error are you getting?

Only JPG/GIF/JPEG/PNG images and MP4 videos are supported. Image resolution must be 1200 by 780 pixels. The maximum video size is 40 MB.

Please share screenshot of error.

Thanks,
Tommy

3

error

4

Hey @speakwrite,

What is the name of your app?

Thanks,
Tommy

5

“Speakwrite” is the name of the app.

6

Hey @speakwrite,

I just tested uploading an image to your app and it worked.

Please try again. For reference, here is the test image I used that meets the format validation:

_-zSsRK_KTmug6a1o-DPQQQ_KdYKjnimT4KPd8KKdQt9FQ_app_Thil2onZQluzZYv6Dh3iQA_BFk7pgmDQnuwnUYcLfvKlA
_-zSsRK_KTmug6a1o-DPQQQ_KdYKjnimT4KPd8KKdQt9FQ_app_Thil2onZQluzZYv6Dh3iQA_BFk7pgmDQnuwnUYcLfvKlA1200Ă—780 87.5 KB

(I have since removed the photo from your app images.)

Thanks,
Tommy

7

ok thx i’ll give it a try soon

1 Like
8

Thanks @speakwrite,

Please let me know if the issue persists.

Thanks,
Tommy

9

@tommy I have the same problem.

My app is Flouu Telework.

10

Hey @kju,

Please share a screenshot of the error.

Thanks,
Tommy

11

@tommy Please help thank you.
Screenshot from 2020-08-07 11-11-32|690x388

12

Hey @kju,

Can you give me the images you want to upload and I will try to upload them for you.

Thanks,
Tommy

14

Hey @kju,

I was able to upload the image for you. Let me know if you need anything else. :slight_smile:

Thanks,
Tommy

15

Hi @tommy
Thank you. But I still can not upload other images.
I try to create new app and also can not upload images.
Could you fix it generally?
Example.

detail05_1200x780
detail05_1200x7801200Ă—780 204 KB

16

I got 403 Error:
Request URL: https://zoom-marketplace-apps.s3.amazonaws.com/
Request Method: POST
Status Code: 403 Forbidden
Remote Address: [64:ff9b::34d8:5d1b]:443
Referrer Policy: no-referrer-when-downgrade

And response:

<?xml version="1.0" encoding="UTF-8"?><Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>5DCF1EE73C44E330</RequestId><HostId>a6PHSAEPBihbcIIfe7ayolX1tnvLkYOvW6oxNybkQZFRSWYNkcj50aTIWBFWkBVpiEq05z+/PPE=</HostId></Error>
17

Hey @kju,

Thanks for the additional details. Our engineering team is investigating the issue. I will get back to you once it is resolved. (ZOOM-185116)

-Tommy

18

Hi Tommy,

I encountered the upload file issue today, I’m getting this same 403 Forbidden error. The files are correctly sized and I’ve tried both PNG and JPG formats.
Out of interest, where do I go to track issues, e.g. ZOOM-185116?

Jason

19

Hi @taikonautzero,

While we don’t have a public issue tracker—these are internal references, I’ve gone ahead and followed up with our team on this issue. We hope to have an update for you soon. (ZOOM-185116)

Best,
Will

20

I’ve found the solution to this problem. The file extensions are case sensitive, only lowercased extensions are accepted.

1 Like
21

Hey @taikonautzero,

Thanks for sharing the solution! :slight_smile:

I will ask our marketplace engineering team to allow upper cased file extensions.

-Tommy