Unable to upload image for preview content

Description
I get an error when trying to upload a image that is 1200x780

Error
Error is upload failed, try again.

Additional context
Add any other context about the problem here.

Hey @speakwrite,

What error are you getting?

Only JPG/GIF/JPEG/PNG images and MP4 videos are supported. Image resolution must be 1200 by 780 pixels. The maximum video size is 40 MB.

Please share screenshot of error.

Thanks,
Tommy

error

Hey @speakwrite,

What is the name of your app?

Thanks,
Tommy

“Speakwrite” is the name of the app.

Hey @speakwrite,

I just tested uploading an image to your app and it worked.

Please try again. For reference, here is the test image I used that meets the format validation:

(I have since removed the photo from your app images.)

Thanks,
Tommy

ok thx i’ll give it a try soon

1 Like

Thanks @speakwrite,

Please let me know if the issue persists.

Thanks,
Tommy