Unsupported Image Type

When trying to upload images on the webinar setting (banner and logo) this error keep showing ‘Unsupported Image Type’ and I already changed the image requirements (size, dimension, format)

Unsupported Image Type

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.
Screen Shot 2021-04-28 at 2.53.52 pm

Additional context
I probably doing something wrong, but I need help. Thanks

Hey @marketing7,

Can you confirm how you’re uploading this photo? Are you doing this from the zoom.us UI, or perhaps via API?

If it’s the former, I’ll kindly ask you to share these details with our Technical Support team here, as they’re the experts in this domain.


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