API Endpoint(s) and/or Zoom API Event(s)
Description
We are observing an issue with Zoom Meeting webhooks where we’re seeing participants joining meetings before the host. The specific webhook is: meeting.participant_jbh_joined
However, we are not allowing participants to join before the host, and they should be admitted from the waiting room. We have checked our Zoom settings, and confirmed that they are configured correctly.
We are unsure if there is an issue with the webhooks. Here are our MeetingIds where we observed this issue if it helps to investigate on your end:
- 82833367859
- 89054485218
- 83896254247
- 88606434532
- 83371700886
- 82919133276
- 85022024066
- 89186780833
- 84450583045
- 82610726572
- 83470540329
- 81248721236
- 86292448585
- 81872062479
- 88660476853
- 86931299586
- 86155353009
- 84085445140
Hi @bbrown_rvo ,
I checked the meetings and while waiting room is enabled, I also see this option selected:
In this instance, certain people (based on the account settings) will bypass the waiting room and trigger the event. For example from the meetings I checked, I see that the meeting participants are users on the account/have the same domain as the host. When I checked the settings for waiting room, I see users on the account/of the same domain are able to bypass waiting room:
Hi @gianni.zoom , thank you for the assistance. I wanted to circle back to this and provide an update. We were able to determine that we had issues with our SSO via Okta with internal emails causing this problem. We can mark this as closed now, thanks for the help!
1 Like
No problem @bbrown_rvo , thanks for the update@
