Unwanted Sound from mobile users

Meeting SDK Web
1

Description
I am using JWT key and secret key (https://source.zoom.us/1.9.1/lib & HTTPS). Zoom meeting are working fine . But when user login through mobile browser(any browser Android & iPhone ) unwanted sound are hearing to other join user. Issue is only when mobile user are login. Let me know what is the issue and what is the solution

Error
No error

Which Web Client SDK version?
CDN : https://source.zoom.us/1.9.1/lib

2

Hey @jackson.sod,

Thank you for reaching out to the Zoom Developer Forum. What kind of sound are you hearing? Is it an intentional chime from the Web SDK or is it something else?

Thanks,
Max

3

Its is an continues howling sound when somebody login from mobile. when people try to spoke something noise increase also.
mobile browser : chrome
version : 90.0.4430.91
Android version : 9 PKQ1.190319.001

4

Hey @jackson.sod ,

Can you please provide a video of the issue so we can watch and hear the noise that is being created?

Thanks,
Tommy

5

In your forum image upload only available . Please provide a video upload option.

Otherwise Please follow this link : First Yr-2020-2021-A

thanks
Sebastian Jackson

6

Hey @jackson.sod,

Thank you for providing that video, that definitely helped to demonstrate the issue. Please send an email to developersupport@zoom.us with a link to this thread.

In that email, please include a meeting ID where you saw this as well as the email/participant ID of a user that joined via mobile and exhibited this issue.

I’ll use that information to investigate this further.

Thanks,
Max

7

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