Web API Not Working on Mobiles

Meeting SDK Web
1

Description
We have embeded zoom on one of our pages. While it works prefectly on PC, or laptop. we have issues on android and iphone mobiles.

Error
The sound on android phones stops ans starts every 1 second.
The sound on iphones is not available. Can’t get Join with Audio work.
In case of polls the pop up is not responsive so we can see the vote buttons or the whole question area.

Which Web Client SDK version?
1.9.1

To Reproduce(If applicable)
Steps to reproduce the behavior:
simply connect to a web page with zoom embedded and run in webpage mode.

Screenshots
not any

Device (please complete the following information):

  • Device: samsung galaxy s10+, s9, iphone X]
2

Hey @chsideris,

Thank you for reaching out to the Zoom Developer Forum. When testing this on my end, I haven’t seen the same behavior. First, make sure that you are serving your app over HTTPS. If that doesn’t help, please test using our Sample Web App and let me know if you encounter the same issues.

You can also use that codebase as a reference as you build out your application.

If that doesn’t help, are you able to share a public git repo containing code we can use to reproduce the issue?

Thanks,
Max