Update on Zoom API Integration - Permission Issue with CustCreate Action

API and Webhooks Users and Groups
1

Hi Team,
I hope this message finds you well. I wanted to provide you with an update on our ongoing integration with the Zoom API.
We’ve been working on user creation using the “/v2/users” endpoint, and during the process, we encountered a permission issue. The error message received is as follows:
}
“code”: 2016,
“message”: “No permission, please contact Zoom customer support.”
}

Upon further investigation, it was identified that the correct action to be used in the request body is “CustCreate” instead of “Create.” We have made this adjustment, but we are still facing the permission error.

2

@sam7 Hope you will be fine.

Here is the session how to create a user using Zoom REST API

3

Hi @sam7
Can you confirm that you are part of our ISV Partner Program?

Screenshot 2023-12-18 at 1.52.47 PM
Screenshot 2023-12-18 at 1.52.47 PM2548×498 98.1 KB

4

Hi , Team
We’ve been working on user creation using the “/v2/users” endpoint and got the same problem
{
“code”: 2016,
“message”: “No permission, please contact Zoom customer support.”
}
This is our payload
{
“action”: “custCreate”,
“user_info”: {
“email”: “drpadron@focusadhdindy.com”,
“first_name”: “Mario”,
“last_name”: “Padron”,
“display_name”: “drpadron”,
“password”: “B6vCaZPzJ7yHqLSXMFKs”,
“type”: 2
}
}
Can you help us asap ?

5

No @freelancer.nak , i am creating user with CustCreate action, what we need to do for these type of action?

6

Then you must be an ISV partner with Zoom before that action.

7

Hi @drpadron
As mentioned in my previous response, you will need to sign up for our ISV Partner program to be able to use custCreate

8

Hi @elisa.zoom ,
I have applied for the same but didn’t get any response yet.

9

@sam7 I see, please reach out to them again, they should be able to get back to you shortly