We have a production app using ZoomSDK and the Layers API.
The app is working for version 6.4.12 but not for later versions.
It works on the development environment but not with the production app.
What could be the reason? what changed? On production we cannot seem to be able to display anything on the camera, and it is very difficult to debug due to its inability to print to console.
Hi @Mikron
Thanks for reaching out to us.
Would you be able to share more details about this? Is your app published in the Marketplace? whats the name of your app?
Hi Elisa,
It is published and in production: App Marketplace
It is verified to work with version 6.4.12 and not after.
Development app works on any version, so it seems like it some sort of limitation with the prod environment that is blocking our app, we made sure we declared on all the permissions and cannot see any error on the console logs.
We are probably getting lots of complaints now due to Zoom’s auto-update policy.
Waiting for your solution,
Thanks,
Mike
Hi @elisa.zoom can I get in touch with an expert to help us solve the issue please?
The fact the development works shows that something on the production listing side is blocking the functionality.
We’ve checked permissions and urls and we are clueless. Also made sure we are using the latest SDK version.
Thanks
Mike
Hi @Mikron
I am trying to track the best person to help here. I will keep this on top of my priority list
Hi @Mikron
Could you please share with me the SDK version number you are on, OS where this fails, and more details if possible
Hey @elisa.zoom and @Mikron we are also facing the same issue with our app; it works with Zoom Client version 6.4.12, but not for later versions.
In our case, it occurs only on Mac; on Windows, it works fine.
and this is the SDK version iam using “@zoom/appssdk”: “^0.16.13”,
I already posted my issue here [Link]. Please fix this, it’s really urgent for us as well.
Thanks!
To update this thread
After further investigation, we’ve identified a bug on our end that’s affecting the webview logic for Camera Mode in the Layers integration. Our team is actively working on a fix, which is scheduled for release on September 16.
In the meantime, there’s a temporary workaround:
Please update your app’s configured home URL by adding a trailing slash, at the end, changing it to:
https://zoom.exampleURL.com/
Then re-submit the app update to the Marketplace.
Once you’ve done that, please let me know so I can coordinate with the app review team to help prioritize your review.
Thanks again for your patience while we work on a permanent fix.