Camera mode never gets initiated on my mac on latest zoom Client Version (6.5.12)

Zoom Apps
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Hey Team,

I’m testing the Zoom sample app zoomapps-cameramode-vuejs and running into an issue on Mac.

  • On Windows, everything works fine — calling runRenderingContext({ view: "camera" }) successfully initiates Camera Mode.

  • On my Mac mini (with an external webcam attached), Camera Mode never gets initiated after calling the same method.

  • I’ve confirmed that permissions are granted, and interestingly, production Zoom Apps like Prezi work fine on the same setup.

So, it seems specific to the sample app or its configuration on Mac.

Has anyone faced this issue, or could this be related to Mac permissions, sample app limitations, or something else I’m missing?

Thanks in advance!
@MaxM @Robert.Wallis ?

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Same issue! I was able to get it going in version 6.5.9 but I can’t seem to get anything on version 6.5.12. Neither for my app or the sample apps. Please help me diagnose this because there are no error logs, no additional warning in the release notes hinting at any extra permissions, and no more configuration steps specified in the sample app’s documentation. I really need to get my app ready and this is a major blocker for me. Please help! Would really appreciate the insight!

CC: @MaxM @Robert.Wallis

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Looking into this as well @Mahnoor and @tommmyy890

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Thanks for the detailed breakdown! Since production apps like Prezi work fine, it looks like a configuration or compatibility issue with the sample app on macOS. Might be worth double-checking permissions and testing on the latest version of the Zoom SDK. Curious if anyone else has seen this on a Mac?

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@Alex27 Thanks for your response! Just to clarify, this doesn’t seem to be an issue with the sample app configuration. I’ve also tested with my own Zoom App (not just the sample), and the exact same behavior occurs.

It looks like the problem is related to the Zoom client version itself. Everything works fine on version 6.4.12, but Camera Mode fails to initiate on later versions. and I faced it on Mac, on Windows it works fine.

I also found another developer reporting the same issue here: Urgent: Production app stopped working after version 6.4.12.

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Yes, we did, our app is non functional now, I’m the other dev who complained about it.

6.4.12 works, and later versions do not. The problem is that even if the user downloads 6.4.12 it will be force updated once they open it another time (so we also need to guide them to disable updates)

@elisa.zoom I think Zoom needs to move this to top priority as businesses are losing clients and money over this bug, and in turn Zoom might also lose their marketplace developers.

Please address this as soon as possible and release a Zoom client update with a fix.

Thank you

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Thanks for sharing this! I’m seeing the same problem on Mac - camera mode doesn’t start, although it works on Windows. Curious if this is a sample app limitation or something specific to the Mac setup.

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Maybe try checking if Delta Executor is working fine on your Mac. Sometimes, the sample app needs it to run things like camera mode, and it may work differently on Mac than it does on Windows.

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why did that show a possible virus attack