Description
Up until today our SDK auth (sdkAuth()) was working fine using clientKey and clientSecret. Today it is failing with the error keyOrSecretWrong. We have not changed anything on our end. This happened once in the past and we never found out why, but we were able to fix it by regenerating our client secret. Today, not even that solution is working so our app is completely broken for our users. Please get in touch so we can get this resolved as soon as possible.
Which iOS Meeting SDK version?
5.12.2 (4959)
To Reproduce(If applicable)
Steps to reproduce the behavior:
Call sdkAuth() with the given clientKey and clientSecret
Smartphone (please complete the following information):
Device: All
OS: tested on iOS 16, but assuming this is everywhere
Sorry to hear about the behavior you are seeing with iOS SDK. Are you still seeing the same behavior? If so, to rule out the clientKey and clientSecret, can you use the sample IOS app to test if the credentials are working as expected? This will help isolate the root cause of the behavior you are seeing.
I have already validated that it is the clientKey and clientSecret causing the issue. We have a key/secret from another account and that works fine with the exact same code. Again, this code has been working for about 2 years and nothing changed except that this morning it started returning this error. To rule it out, I have also tried with jwtToken and that fails with tokenWrong. Has something happened to our Zoom app/account?
That is strange, has anyone regenerated the clientSecret ? Also, are you using the clientKey and clientSecret from the Meeting SDK Marketplace APP type?
No one had regenerated the clientSecret. I validated that before anything else. Based on the one time this happened in the past, I then proceeded to regenerate but I get the same result with the regenerated clientSecret. Yes, this is a Meeting SDK app that has been approved in the Marketplace. I’m happy to share more details if you want to DM or email.
Now that we understand the problem seems related to that specific Marketplace Meeting SDK app, I’d suggest submitting a support ticket. You can submit a support ticket by filling out the form here. Be to include any device and crash logs you seeing produced to help expedite the triage process.
I opened a ticket there about 2 hours ago but I haven’t heard anything back. It’s #15903289 if you could have someone take a look please. We’re in a really bad spot right now. Thank you.
yes, we upgraded to v5.12 last night and got it working but today we can’t seem to get the zoom meeting to start. We are using jwtToken to authenticate.
We are on the latest SDK (v5.12.2.4959). We have tried going back to the previous SDK (v5.12.0.4903) and that didn’t make a difference. We had been running successfully with the latest SDK since it was released.
Thanks Jeremy for letting us know about your issue as well. Please let us know if you find a solution. We will do the same. In the meantime, I think we might be switching to something a bit more stable than zoom.