Using Zoom API for Live Support Agent


#1

Hi,

We want to develop Zoom Live Agent Button on our service desk application or internal web portal.

User should be able to reach to an available agent over Zoom (Video/Audio/IM) when he/she clicks on the mentioned Zoom Live Agent button.

Please suggest

 

Regards,

Anees

 


#2

Hi Anees,

Zoom SDK doesn’t have IM function on it, So you need to implement the behavior on how to check availability for your agent.

best

 


#3

Hi Wei,

Thanks for your response

Other than the IM function, can we achieve the requirements using Zoom SDK? Please share if any documentation available on it

 

Regards/Anees


#4

Hi Anees,

please go to https://developer.zoom.us/docs/windows/ for more details. 

Best