Video freezes on tab switch

Description/Error
After joining a zoom meeting in the browser, switching to a different tab and returning to the zoom video will cause the video to freeze. Pressing “Stop Video” and then “Start Video” will temporary fix the issue, but the video will freeze again on tab switch. Issue occur less frequently if there is another participant in the call.

Which Endpoint/s or Web JS SDK?
sample-web-app web sdk CDN version 1.5.1

How To Reproduce (If applicable)

  • Set up sample-web-app CDN following documentation
  • Join zoom meeting
  • Switch tab -> video will be frozen.

Additional context
On latest Chrome 77.

I have just tested on the local version of the web sdk and am seeing the same issues.

Hey @edward, thanks for reaching out!

This is a known issue and we are working on a fix.

Thanks for your patience,
Tommy

Ok, thank you for the update!

1 Like

You are welcome!

Check back here for updates, and/or follow our change log to be notified of the fix.

Thanks,
Tommy