Speaker video feed freezes after screen sharing on tab switch, v1.7.10

After someone has finished screen sharing and a person appears on video, switching to another tab and back will cause his video feed to freeze, but the audio still continues.

Normally (from the console logs), switching out of the tab will print STOP_RENDER_VIDEO and returning back again will print START_RENDER_VIDEO. However in this case, START_RENDER_VIDEO never occurs when returning back, causing the video to still be frozen.

Would there be a way to prevent this behavior, or alternatively to trigger START_RENDER_VIDEO manually?

Which version?
Zoom WebSDK v.1.7.10

Smartphone (please complete the following information):

  • OS: Windows 10
  • Browser: Chrome
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Hey @apmariano,

Thanks for sharing this. Our Web SDK engineers are investigating the issue. I will get back to you with an update. (CS-2164)


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Hey @apmariano,

Would you be able to create a quick video of the issue so our engineers can see it?


Same Problem with me, While sharing Presentation is ok but with multiple active video panelists without sharing active speaker video freezes, Need your help, Tommy

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Hey @acharya.gunjan,

Thanks for sharing the video. We are looking into the issue and will provide an update as soon as we can.