Web SDK embedding zoom into our app not always working

We’ve embedded zoom into our application using the Web SDK and example found here https://marketplace.zoom.us/docs/sdk/native-sdks/Web-Client-SDK/getting-started/integrate-the-sdk. It appears to work, however if anyone minimizes the spotlight video (video of yourself) it freezes the main video view for the participant (video of other person). We’ve also found that audio does not always work or does not use the default audio device the user has chosen. It seems to be hit and miss sometimes if audio works for a user.

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Follow the Web SDK example and create a sample app
  2. Create a meeting and have more than one person attend using the sample app
  3. Have both people activate video
  4. Have one person minimize their spotlight video (video of themselves)

The main video view will now freeze and not come back for the person that minimized their spotlight video. The only way to get video working again is to refresh the page and come back into the call again.

Additional context
This happens inside an iframe or outside an iframe. Audio issues also appear to be an issue mainly when embedded inside an iframe. When the video feed stops working for a participant, if they share their screen and then stop sharing, the video feed then starts to work again on Chrome. This has been tested on Chrome and Edge and the same issue takes place here too.

We call ZoomMtg.init as soon as the page has finished loading which then calls ZoomMtg.join

Hi @rory.street,

Thanks for reaching out. We’re already working on fixing the issue with the screen freezing and should be resolved with an upcoming release, please refer to our change log page.

For the audio issue, what is the meeting ID that was used so that we can further investigate?


1 Like

Hi Michael,

Thanks for the response.

The Meeting ID is 989205937. We used it several times for testing yesterday (28 August 2019)


Hi @rory.street,

Just following up, our Engineers are still looking into the audio issue and will follow up with you as soon as we can.