Hello @zoom,
I am using JWT Tokens (zoom Web SDK 1.8.1) for API calls to Zoom Servers. I have around 15 pro accounts for our institution. We are using this SDK for online classes, Students will join through SDK and faculty will host the class through Zoom App. Here when students joining into the meeting/class video is getting stuck.
Please provide us a way to overcome it
Hey @inter1,
Can you share a screenshot of the video getting stuck issue?
Please also provide steps to reproduce the issue, and any errors you see in the browser console. 
Thanks,
Tommy
Hey @inter1,
Thanks for providing this info! Can you let me know what country you are using the Web SDK, and around what time? I want to check our logs to find the root cause.
-Tommy
Hey Tommy,
We are from India and on 22nd Oct 2020 we have used this webSDK
Thank you
Thanks for the info @inter1,
And are you seeing just a black screen or low video quality? The Web SDK currently only supports 360p.
-Tommy
Hey @tommy,
We are seeing black screen in mobiles of our students mobiles.
at a time on an average 60 hits are recording on single zoom account and we are using 20 pro accounts for our online classes.
If this issue with Web SDK won’t get resolved help us on Zoom API we are requesting for permission of Zoom API from March but we still don’t get the permission.
-Sudha
Hey @inter1,
Thanks for the additional details. Can you please share what device type the students are using, and which browser and browser version?
Please also provide exact steps to reproduce the issue so we can debug it.
What do you mean by this? Are you not able to use the Zoom APIs?
Thanks,
Tommy
Hey tommy,
Thanks for responding,
We cannot get permission to use ZOOM API’s since march every time we place the request and it gets declined and asking us for more info we have given our details thoroughly.
Please rectify the WEB SDK Quality problem Or Allow us to use ZOOM API’s
Students are using their mobiles for Online Classes some of them might using their laptops
Hey @inter1,
Who is declining the requests? Zoom or your institution? You can use the APIs for testing with a free Zoom account, and most of the APIs with a Pro account. https://marketplace.zoom.us/docs/guides
Thanks,
Tommy
Declining by zoom itself Tommy
every time when we raised a request for these OAuth permissions we are getting like this
Hey @inter1,
Have you reviewed the notes by the app reviewers to see what updates you need to make in order for your app to be published?
Thanks,
Tommy
Hey @tommy,
We have reviewed the notes by app reviewers and updated it but there is a small problem from our side which is our leave URL doesn’t have SSL is it mandatory?
and let us know what about video issue in mobile browsers(Most of the students using Android mobiles and Android chrome browser) while using Web SDK.
Thank You,
Sudha
Hey @inter1,
Yes, your leaveUrl needs to be secured via HTTPS.
You can see the Web SDK browser/device support list here:
Thanks,
Tommy
Tommy,
Do you know when the higher resolutions, like 720p and 1080p, will be supported for the Web SDK?
Thanks!
hey Richard,
There is an article about this update in zoom dev forums itself, in that they have mentioned this quality will get increased in last quarter of this year. We are also waiting for that
Hey @inter1, @richard_louie,
720p in the Web SDK is our top priority. We will update this page with the release version and date once the timeline is solidified:
Thanks,
Tommy
Thanks Tommy! Looking forward to the better quality!
Rich
Hey @richard_louie,
I’m glad to hear that answered your question! If you have any further issues or questions, please don’t hesitate to reach out.
Thanks,
Max
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