Video SDK app type not showing in Marketplace build app despite active license

Video SDK
1

Hi Zoom Dev Team,

I’m trying to create a Video SDK app in the App Marketplace, but I do not see the “Video SDK” option listed at App Marketplace.

:white_check_mark: My account has an active Pay-As-You-Go Video SDK plan.
:white_check_mark: I am logged in as the account owner/admin.
:white_check_mark: I’m accessing the correct page from the official documentation.

However, only General, Webhook-only, and Server-to-Server OAuth options appear. I cannot proceed without the Video SDK app type to get my SDK Key and Secret.

Can you please verify and enable the correct provisioning on my account so I can create a Video SDK app?

Thank you!

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2

Btw, I see all the other posts on the topic and I have tried all the same checks.
I am follow this guide here: developers . zoom . us / docs / video-sdk/get-credentials/#create-account
Specifically, steps 1, 2b, and 3.
But when I go to advanced->Zoom CPaaS, there is no “Universal Credit Product”. It shows our existing general oauth app. And if I click manage on that, then build app (step 3), it just takes me back to the same zoom marketplace build app screen with the 3 options i listed above, none of which are video sdk.

3

Ok so I guess I see the Universal Credit product listed which is not our existing general oauth app. I can click manage on that. But the same issue occurs where it just takes me back to the same zoom marketplace build app screen with the 3 options i listed above, none of which are video.

4

Hey @Sharud, please try logging out of https://marketplace.zoom.us/ first. Then once you’re logged out go to your zoom account on Sign In | Zoom and follow the steps to click manage on the Universal Credit product. Does that work now?

5

That seemed to solve it. Thanks!

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