VideoSDK issues

Video SDK Web
1

Hello Zoom Team,

We implemented our solution using Zoom VideoSDK, but we’re having a lot of issues on our meetings.

On the session rbC6c7+AQmqFHhOaApweIw==, one of the customers kept receiving a message “Signal Lost” and were not able to continue the meeting, so they moved to another platform and that worked perfectly.

I’m grabbing the other sessions that had issues.

Thank you.

2

Hey @baraky

Thanks for your feedback.

rbC6c7 +AQmqFHhOaApweIw ==

After analyzing the session, we couldn’t identify any obvious issues.

Could you help confirm the source of the ‘Signal Lost’ message?

Thanks
Vic

3

Hi @vic.yang

It was only reported by one of the customers, so I was not present on the meeting.

The message “Signal Lost” is not present on our application, but after it appeared, the user was not able to see the shared screen anymore.
Is it possible to know if Zoom provided the message?

Thank you!

4

Hi @baraky

“Signal Lost”

We do not match the ‘Signal Lost’ message.

If possible, could you share some session IDs with the same issue for further investigation?

Thanks
Vic

5

Hi @vic.yang
No I don’t have any other meeting with the exactly same issue, but I’ll let you know if it happens again.

Thank you.

6

Hi @vic.yang

Now I had access to the recording and it was wrongly reported to me as “Signal lost”, but the correct message was “No Signal”.

Is it possible that Zoom showed this message?

Thank you.

7

Hi @baraky

“No Signal”

We do not have any messages that match ‘No Signal’ either.

If possible, could you share some session IDs or a screenshot of the issue when it occurred?

Thanks
Vic

8

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