Virtual Background Disappears On Video Toggle

When running the Zoom macOS SDK with custom UI, if a user sets a virtual background and then subsequently toggle their video off and back on, the virtual background disappears. When Zoom settings are opened, the virtual background is still shown as selected but it is not showing for the user. If the virtual background is toggle to None and back to the desired background, it once again works. Every time the video is toggled off and on however, the background disappears again.

This specifically occurs when using custom UI functionality on macOS.

Which version?

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Run the Zoom macOS SDK demo app with custom UI.
  2. Set a virtual background.
  3. Toggle the video off and back on.
  4. View that the virtual background is no longer active.

Laptop (please complete the following information):

  • Device: MacBook Pro
  • OS: macOS Catalina 10.15.6

Additional context
This issue does not occur when using the normal Zoom UI and only occurs when using custom UI functionality.

Hi @johnkeck,

Thanks for the post. We are able to identify an issue based on your description and we will fix this in the next release.


This still happens on window 10, latest version of zoom

Hi @gerald.morgan, thanks for using Zoom.

It appears that you are asking a question about the Zoom client. This forum is meant only to assist developers who are integrating our SDK into their own application. For help with the Zoom client, please visit our general support page. :slightly_smiling_face: