Virtual background feature is not working properly

Video SDK iOS
1

Description
We tried out virtual background feature using video sdk, but “isSupportVirtualBackground” always return false and other methods like “addVirtualBackgroundItem” always return nil.

Is there any other prerequisite settings or initialization procedures to enable this feature? Since guidance is not written on doc, it is extremely difficult to use this feature.

Also, a similar problem is occurring on Android too.

Thank you

Which iOS Video SDK version?
1.6.2

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Just call “isSupportVirtualBackground” before or after connecting to a room

Smartphone (please complete the following information):

  • Device: iPhone13 mini
  • OS: iOS15.5
2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

3

Hey @koudai.kikuchi,

In order for Virtual background to work, you will need to add the zoomcml.xcframework into your project with “Embed & Sign”. You can find this file under the downloaded Video SDK zip file through our marketplace link by navigating to through Sample-Libs > lib.

Thank you.

Cheers!