Virtual background feature is not working properly

Video SDK iOS
1

Description
We tried out virtual background feature using video sdk, but “isSupportVirtualBackground” always return false and other methods like “addVirtualBackgroundItem” always return nil.

Is there any other prerequisite settings or initialization procedures to enable this feature? Since guidance is not written on doc, it is extremely difficult to use this feature.

Also, a similar problem is occurring on Android too.

Thank you

Which iOS Video SDK version?
1.6.2

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Just call “isSupportVirtualBackground” before or after connecting to a room

Smartphone (please complete the following information):

  • Device: iPhone13 mini
  • OS: iOS15.5
2

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