isSupportVirtualBG always return "false" with iOS SDK

Meeting SDK iOS
1

Hello,

We use iOS SDK with our API business account.
But “MobileRTCMeetingService#isSupportVirtualBG” always return “NO(false)”.
Our meeting settings(“Virtual background”) on the web console is enabled.
Why does it always return “NO(false)”?

Zoom iOS SDK version:
v4.6.21666.0428

Testing device:

  • Device: iPhone11
  • OS: ios13.4

Best regars

2

Hi POLYGLOTS_Lesson,

Thanks for using Zoom SDK. Here is the checklist if you are not able to use the virtual background in iOS SDK:

  1. Make sure your “Virtual Background” setting is enabled on your web portal
  2. Make sure your iOS device meets the minimum requirement listed in https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background
  3. The virtual background is only available for logged-in users (email/SSO login).

Hope this helps. Thanks!