Web Fully Customizable SDK

We see that you Zoom published a new product named “Web Fully Customizable SDK”. We need to know if the audio quality of this SDK is better than the tradional Zoom Web Sdk. As we know the quality of the Zoom Web Sdk version 1.8.1 is not good, so we need to know if this new product offers a better audio or if its the same.

Also we need to know if this new product is going to replace eventually the tradional Web SDK or both SDK will be available and supported.


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Hey @tom3,

Once the Client Web SDK supports 720p, so will the Customizable SDK. :slight_smile: We are close to having 720p available. You can stay updated here:

Both the Client Web SDK and Customizable Web SDK will be supported. The new Customizable SDK is not a replacement, it is a new SDK.



Hello Tommy.
Is there any estimated launching date for the new API?
Thanks in advance!

Hey @MartinLoiacono,

You can request access to the Fully Customizable SDK here:



Unfortunately, I have done this three times now and havent heard anything back… :frowning:

Hey @alexmayo,

Our ISV team is reviewing all the requests during the beta period. After the beta period, you will be able to use it right away. :slight_smile:


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Hi Tommy!

I have put hands on coding but I could not figure out how to get Zoom’s InstantSDK!

1. First try (NPM):

npm ERR! code E404
npm ERR! 404 Not Found - GET https://registry.npmjs.org/@zoomus%2Finstantsdk - Not found
npm ERR! 404
npm ERR! 404 ‘@zoomus/instantsdk@latest’ is not in the npm registry.
npm ERR! 404 You should bug the author to publish it (or use the name yourself!)
npm ERR! 404
npm ERR! 404 Note that you can also install from a
npm ERR! 404 tarball, folder, http url, or git url.

2. Second try (CDN):

As it says in https://marketplace.zoom.us/docs/sdk/custom/web/build :

// Note: CDN will be available upon release
<script src="<ZOOM_CDN>">

Could you give some advice about where to find it?


Hey @MartinLoiacono,

Have you been approved to use it yet? Checkout this thread:


Hi Team,

How much time does it take to get the access?

Hi @tommy ,
I have raised the request but have not received any acknowledgement or response.

Thanks in Advance

Hey @shilpi,

Checkout my post here to see when you can get access to the Fully Customizable SDK:


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