Once approved, how to download SDK?

We were recently approved to try out the fully customizable Zoom SDK. In our e-mails with Zoom, they said we “should be able to go to https://marketplace.zoom.us/develop/create and be able to log in to create an app and have custom SDK as an option.”
On that page, I clicked “SDK” as the option, and filled out the steps. Then I saw a download list:

But downloading “Web SDK” here just gives me the regular Zoom Web SDK, not the fully customizable one.

From the fully customizable SDK docs (https://marketplace.zoom.us/docs/sdk/custom/web/build) I also tried running

npm install @zoomus/instantsdk --save

but that just says the package isn’t found.

Did I miss a step? I have also followed up via email, but thought this forum might be a faster way to see if I made a mistake somewhere. Thanks!

Hey @emma

Thanks for using the dev forum!

The reason it took you to the SDK Package, you have to choose which you use in order to continue on from there. Did this help?


Hey @emma, @PantherDeveloper,

You actually need to create a new Zoom account to see build a Fully Customizable SDK App. Instructions here:


Hi @tommy, thanks for the reply! I was using the newly created Zoom account set up for the purpose of trying out the Fully Customizable SDK. I think this has actually been resolved since I posted? I just logged in again today, and now I do see the “Fully Customizable SDK” option. This account was created last week, and prior to today what I saw on the “Build App” page was:

But now I do see the option for Fully Customizable SDK. Thanks for the help!

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Hey @emma,

Funny! Happy to hear you see it now, please let me know if you have any other questions! :slight_smile: