Description
The audio is unclear.
Error
No error message
Which version?
web SDK 1.8.0
To Reproduce(If applicable)
It is usually coming in MAC and Windows + Google Chrome.
Screenshots
The issue is in audio.
Smartphone (please complete the following information):
- Device: MAC, DELL
- OS: macos catalina, Windows
- Version: macos Catalina 10.15.6, Windows 10
- Browser: Google Chrome 84
Additional context
Voice is unclear
1 Like
tommy
(Tommy Gaessler)
2
Hey @karthikeyan.ramaraj,
Thanks for sharing this. Can you elaborate more by “unclear”?
If you can, please provide a screen recording with audio so we can investigate.
-Tommy
hey @tommy,
some of my participant also have this issue.
sound unclear, some people have small volume (although the device already max)
the other experience robotic sound, and background noises
deepak2
(Deepak Dargade)
4
Hey @tommy,
Please check the below videos links for the audio issue in Web SDK 1.8.0.
P.S. These are unlisted videos. Once the issue is solved. I will delete them.
sales1
(David)
5
Also seeing this issue. It’s pervasive, every meeting is using the dial-in because audio is not use-able in the web sdk.
tommy
(Tommy Gaessler)
6
Hey @avicienna.ulhaq, @deepak2, @sales1, @karthikeyan.ramaraj,
Thanks for the info. We are investigating the issue and will work on a solution. (CS-2316)
I will keep this thread updated.
-Tommy
deepak2
(Deepak Dargade)
7
Hey @tommy,
After updating to Web SDK 1.8.1 the audio issue is solved.
Only the screen blur issue is pending now.
1 Like
tommy
(Tommy Gaessler)
8
Hey @deepak2,
Happy to hear you are no longer experiencing the audio issues.
Can you please provide more details about the blur screen issue? If you could start a new thread that would be great!
Thanks,
Tommy
deepak2
(Deepak Dargade)
9
Hey @tommy,
I will create a new thread for the video blur issue on web-sdk.
Thanks.
1 Like
system
(system)
Closed
11
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