no-reply
(Niel)
November 11, 2020, 11:08am
1
We are having issues whereby some meeting participants are getting a black screen with the Web SDK implementation.
Is the black screen still an issue with version 1.8.1?
Secondly, is the audio still an issue?
User received the following error:
Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again.
tommy
(Tommy Gaessler)
November 12, 2020, 6:39pm
2
Hey @no-reply ,
Can you please fill out the post template so we can have all the information we need to debug the issue?
Description
A clear and concise description of what the question is.
Error
The full error message or issue you are running into.
Which version?
Knowing the version can help us to identify your issue faster.
To Reproduce(If applicable)
Steps to reproduce the behavior:
Go to ‘…’
Click on ‘…’
Scroll down to ‘…’
See error
Screenshots
If applicable, add screenshots to help explain your problem.
Device (please complete the following information):
Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Version: [e.g. 22]
Browser:[e.g. Chrome]
Additional context
Add any other context about the problem here.
Thanks,
Tommy
no-reply
(Niel)
November 13, 2020, 6:22am
3
Description
Users experiencing black screen and no audio.
Error
Black screen, no audio, sample error message: Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again.
Which version?
Web SDK 1.8.1
To Reproduce(If applicable)
Join session from Chrome browser
Custom site
Screenshots
N/A
Device (please complete the following information):
Browser: Chrome
Additional context
No comment
tommy
(Tommy Gaessler)
November 13, 2020, 8:07pm
4
Hey @no-reply ,
What version of Chrome are you using? Can you please provide a screenshot of the page, and check to see if there are any error messages in the browser console?
Thanks,
Tommy
Hi we are encountering no video transmitted ( screen and speaker picture ) , Meeting Link:
Attached logs and screenshot
tommy
(Tommy Gaessler)
November 23, 2020, 6:30pm
6
Hey @developer-whova ,
What version of the Web SDK are you using? Can you please create a new topic and fill out the post template so we have enough information to help?
Thanks,
Tommy
system
(system)
Closed
December 24, 2020, 4:30am
7
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.