Web SDK "joining fail"

Hey @anuresh,

Do you have any security settings enabled like registration or authenticated domains only?

Currently the Web SDK only supports meeting password.


@tommy where i can get security setting like you are telling?
i m not seeing any setting like this in profile setting section

Here is the webinar/meeting ID - 355657512

@sagar @anuresh

Can you DM me your developer email used to for marketplace, your meeting ID, and the index.js file?

@tommy: I cannot find the setting related to registration or authenticated domains

Where can I find it?

Hey @minhdqtt,

Please see the following Web SDK update if you have not already:

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us

The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,

Thanks for your information. Hope the zoom web back soon.

Happy to help, stay updated here:


@tommy: can you help me over this, i am using real meeting id also.

1 Like

Hi @singhnikesh459,

Could you DM me your Account Number, Meeting ID, API Key/Secret?



Michael_Purnell i am using jwt encryption please find other details except accountid below:

Api Key:

Api Secret :

Meeting ID :


If you need any thing else kindly ask and help, i don’t know where to find account number because i am using jwt authentication.


Nikesh Sharma


Since this involves sensitive information, can you email us at developersupport@zoom.us?

Hi @Michael_Purnell,

i have emailed all asked details on developersupport@zoom.us,
please find details and help us to integrate.
mail sub: Connection Time Out On Meeting Join Issue BY singhnikesh459

Thanks @singhnikesh459,

We will be with you shortly.


any updates?
I’ve read the whole thread and using JWT key.
still getting same error (also tried all roles)


Hey @dekel.yaacov, you are using a real Zoom meeting id right?


I’ve read the whole thread. Using the correct zoom id, jwt stuff(hardcoded) and its still not working.
Gives the error: ‘joining failed’

1 Like

Hey @dj.srivastava23,

Can you please share steps to reproduce the issue, your code, and the signature you are generating so I can debug?



I’ve also read the whole thread and am experiencing the ‘Joining failed’ error code: 1 issue.

I was able to successfully initialize the Zoom meeting around the time 1.7.5 was released. Today neither 1.7.5 nor 1.7.6 works for me.

I get the signature and then initialize the Zoom WebSDK, then I try to join using the below code:

      userEmail: 'user@xxx.com',
      meetingNumber: meetingJoinData.meetingNumber,
      userName: meetingJoinData.userName,
      signature: meetingJoinData.signature,
      passWord: meetingJoinData.passWord || '',
      apiKey: ZoomService.API_KEY,
      success: resolve,
      error: reject

Hey @bruno,

Can you private message me the signature so I can debug?