Web SDK "joining fail"

i m getting same error with role 1 its working fine but with role 0 it giving same error as @nanakofiofori

@tommy can you help me with that

After following all the instructions you need to follow. make sure your input field for “Enter Name” does not come with a whitespace. i realize with mine that was what was causing the error.

1 Like

var meetConfig = {
apiKey: API_KEY,
apiSecret: API_SECRET,
meetingNumber: ‘’,
userName: ‘av’,
passWord: “”,
leaveUrl: “https://zoom.us”,
role: 0,

i m just using hard coded …so i do not think its should cause the error @nanakofiofori

Hi @sagar

Can you post your ZoomMtg.join function (you can mark out your meeting number & signature).

Hi @anuresh,

Is this for a meeting or webinar? For Webinars, you can only join as an attendee with role 0. We are working on new features to join a webinar as a host in an upcoming release[1].

1- https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk

@Michael_Purnell its for meeting …
with role 1 its working fine
but with 0 i m getting error

i was also getting error with 0 in you given sample app with CDN

signature: response,
meetingNumber: meetConfig.meetingNumber,
userName: meetConfig.userName,
userEmail: meetConfig.userEmail,
apiKey: meetConfig.apiKey,
success: (success) => {
error: (error) => {

Need urgent help - (Joining fail when system time is few seconds unsynced with internet time in web sdk but works fine from windows app)

Joining fails when system time is not synced with internet time. We have checked in local and also at heroku. Actually some of our client machine’s system time have few seconds unsynced with internet time and they are facing this joining failure for a long time. But meetings can be joined from Windows app in this scenario. I can face it too if I change my system time from the synced time I too face same issue.

Few Details
We are using your latest code at github[sample-app-web-master] in our nodejs application.
We have PRO account.
We have tried updating version from 1.7.0 to 1.7.2 also.
You can get our latest created signature and a meeting id from the attached image.

Currently Stucked at
We also tried to use signature from your latest code at github[websdk-sample-signature-node.js] and use the signature from it to join meeting from our app and this time it fails even when our system time is in sync with world time.

You can see our latest generated signature and meeting id(after ‘mid:’) in the image attached(under resp) .
You can see the ,signature we have created using your sample app using crypto recently, tested from local and also from heroku(https://converbiz-zoom-signature.herokuapp.com/).

Please tell us if any more information is needed.
We are stuck and tried from quite a while now. Please guide & suggest us as soon as possible. .


Looks like this meeting does not exist. Is this meeting shown within the web portal or are you able to see this meeting ID when you call our Get meeting API[1]?

1 - https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting


Can you share your meeting ID?

@Michael_Purnell my actual meeting id
for this i m trting to connect

@Michael_Purnell and this id api key and secret using in development

Hey @anuresh,

Do you have any security settings enabled like registration or authenticated domains only?

Currently the Web SDK only supports meeting password.


@tommy where i can get security setting like you are telling?
i m not seeing any setting like this in profile setting section

Here is the webinar/meeting ID -

@sagar @anuresh

Can you DM me your developer email used to for marketplace, your meeting ID, and the index.js file?

@tommy: I cannot find the setting related to registration or authenticated domains

Where can I find it?

Hey @minhdqtt,

Please see the following Web SDK update if you have not already:

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us

The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,