WEB Sdk share screen not working

I’m using Zoom Web SDK to jon a meeting. When I use share screen get error “Cannot read property ‘getDisplayMedia’ of undefined”

I use Google Chrome Version 75.0.3770.
I also checked on other PCs and browser versions, but the result is the same.

What is the problem? Any help would be greatly appreciated

Hi @JeffD,

Which version of the WebSDK are you using, CDN, Local or NPM? Also what is the meeting ID that you’re using?


I use CDN v1.6. also check 1.5 but the error is the same.
Meeting ID 304171270


Hey @JeffD,

After looking into this we were unable to reproduce the error. Can you please share your code so we can debug and provide steps to reproduce the error?


Hi Jeff,

While we were troubleshooting, we weren’t able to see why screensharing wasn’t working, However, we used your credentials and meeting ID with a fresh install of our sample web app 1.6.0 and it works(see screenshot below). Looking at the code it seems that developers are re-organizing the structure of the index.js file which is out of the scope of our support.

Can you check with the developers and see if the screen share works when redownloading the WebSDK as is without re organizing the code base?