Hi,
I am using websdk to join meeting. but can not share screen. i had config zoom.init screenShare:true
when chose windows to share only black screen appear. can not see anything
Please help my to findout the error and how to fix that
i try using zoom desktop app, but still got this error
tommy
(Tommy Gaessler)
March 30, 2020, 6:22pm
2
Hey @tranvuong1803 ,
Are you serving your site over https
?
Can you provide the meeting number you were using so I can check the logs? (CS-1587)
Related post:
Description
For some of our meetings we have been seeing reports from users that when they share their screens, the viewers can only see a black screen with a green outline rather than a view of the presenter’s screen. We saw this in meetings on the 24th and 25th specifically though we are continuing to hear of users encountering a black screen when presenting.
It seems to impact Chrome 80 on Windows Enterprise (though this could just be because most of our traffic comes from Chrome on Windows…
Thanks,
Tommy
adrian
(Adrian)
April 1, 2020, 6:46am
3
Hi (again) @tommy ,
We’re seeing this issue as well, serving over https and the most recent meetingID is 901340777. But this is replicable with every meeting created so I can certainly provide more in real time if need be.
Thanks!
tommy
(Tommy Gaessler)
April 1, 2020, 10:36pm
4
Hey @adrian ,
Thanks for reporting the issue. I will update our engineers with your info.
-Tommy
tommy
(Tommy Gaessler)
April 24, 2020, 5:01am
5
Hey @adrian ,
Please try using version 1.7.6 , it should fix the issue.
Thanks,
Tommy
ayush
(Ayush)
June 2, 2020, 11:55am
6
Hi Tommy,
I am facing the same issue, I could not see the shared screen content at the receiver end,
ny SDK versin is 1.7.7
tommy
(Tommy Gaessler)
June 8, 2020, 5:35pm
7
Hey @ayush ,
Are you seeing any errors in the browser console?
Thanks,
Tommy
ayush
(Ayush)
June 9, 2020, 2:13am
8
Hi Tommy, there was some error with the SDK version. It’s working now.
Thanks.
1 Like
tommy
(Tommy Gaessler)
June 12, 2020, 9:00pm
9
Happy to hear you got it working now!
Thanks,
Tommy