Web SDK showing 'Already has other meetings in progress' error

Meeting SDK Web
1

Description
When joining meetings from the web SDK, it failed and showed ‘Already has other meetings in progress’. Users can join the same meetings at the same time from Native zoom client and mobile SDK, but not from the web SDK.

Error
The full error message or issue you are running into.

Screen Shot 2020-10-09 at 8.21.32 AM
Screen Shot 2020-10-09 at 8.21.32 AM2334×1194 79.1 KB

Which version?
Web SDK 1.8.1

To Reproduce(If applicable)
Meeting numbers

These meetings were from one Zoom account, and all started from 8:30am - 10am on 10/08/2020 (PST). The fact that users were able to join from the native client and mobile SDK, but not from web SDK indicates that the account has multiple hosts, and there might be an issue with web SDK dealing with multiple hosts under one Zoom account.

The issue only occurred for this particular Zoom account. Other meetings on our platform worked well.
Additional context

2

Hey @developer-whova,

Were these meetings all from the same host? Looking at the logs, all of these belonged to the same host. To run concurrent meetings, the meetings must have seperate hosts.

Thanks,
Tommy

3

Thank you, Tommy!

I think they are from different hosts, because people can join those meetings from the native client and mobile SDK, but not in web SDK

4

Hey @developer-whova,

Looking at the logs, the meetings are from the same host. That means only one can be running at the same time.

Thanks,
Tommy