Web SDK users cannot chat

Meeting SDK Web
1

Description
I have successfully set up a zoom SDK “app” hosted on a website hosted locally. However users are unable to send chat messages (they can type them but hitting enter has no effect) and they cannot receive messages posted by the host using the Zoom binary.

Error
Web user:

  1. clicks “Chat” button at bottom of the window.
  2. Chat window appears.
  3. User types message.
  4. User hits “enter” and nothing happens.

Host (in running binary)

  1. Clicks “Chat”
  2. Chat window appears.
  3. Host types message.
  4. Host hits “enter” and message appears in host chat window.
  5. Message does not appear in web user’s chat window.

Which version?
For the webSDK:
ZoomMtg.setZoomJSLib(‘https://dmogdx0jrul3u.cloudfront.net/1.9.0/lib’, ‘/av’);
For the zoom Binary:
rpm -qa | grep -i zoom
zoom-5.3.465578.0920-1.x86_64

To Reproduce(If applicable)
Steps to reproduce the behavior:
See above.

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: Dell Precision M3800
  • OS: Fedora Core
  • Version: 32
  • Browser: any of these have the same issue:
    firefox-85.0-7.fc32.x86_64
    chromium-88.0.4324.96-1.fc32.x86_64
    google-chrome-unstable-90.0.4400.8-1.x86_64

Additional context
Add any other context about the problem here.

2

Hey @thericetrader,

Thank you for reaching out to the Zoom Developer Forum. Looking at the package name, zoom-5.3.465578.0920-1.x86_64 it looks like that package might be a little out of date. I would try updating the zoom client.

If that doesn’t work, can you send the client version that you see when clicking your profile picture and then going to Help > About Zoom?

Thanks,
Max

3

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