Hi We are integrating Zoom conferencing into our system. We are using Webhook events to update our database parts. I have multiple questions regarding this. When Participant joined , payload doesn’t have email id. If the user belong to same account payload contains zoomId. But sometimes that is al…

Hey @yln99517 , What do you mean by “email id”? If the user is not signed in to a Zoom Account and joins via the Zoom Client, then the id will be blank. Thanks, Tommy

There are 2 cases. case #1. The user already signed in to zoom. When user gets meeting invitation, on clicking of that email link zoom native client is opening. The payload of “Meeting.participant_joined” often contains empty Id. In the given example payload , users is already signed in but id is…

Hey @yln99517 , For Case #1: I will look into why the id is missing when the user is already signed in. For Case #2: The only way to identify a participant that joins your meeting that’s not apart of your Zoom account is the user_name field. You can even see the Retrieve Past Meeting Participants …

Possible duplicate: [image] Can't match activity of participants, joined on meeting as approved registrants API and Webhooks Hey @Sergei , If the user is signed in, their user id and user email will override the registrant_id and user_email. One way to know …

Hey @tommy we are seeing events without a user_id in participant, yet the user is indeed logged in. This happened to about 4 users on a call. Is this a Zoom bug? { "event": "meeting.participant_joined", "payload": { "account_id": "SG7cyaTzRoqSEyRnb4Djeg", "object": { "duration": 3…

Hey @jimig , Are the 4 users who user_id’s are blank joining via the Web Client or Native Client? Can you share what devices, browsers, and versions of the Zoom Apps? Also if you could private message me the full payload with all the data present I can take a deeper look. Thanks, Tommy

It’s been 6 months since the last message in this thread and I see the same issue. I create a meeting with registration required I register participants (just registered participants, not zoom users) Registered participant joins using their own unique join url The participant_joined or participant…

@tommy This is only a problem for meeting.participant_joined and meetingh.participant_left webhooks. webinar.participant_joined and webinar.participant_left work correctly and contain payload.object.participant.id value, which matches the registered participant id. Unfortunately meeting webhooks ar…

I just noticed something in that webhook documentation. “If participant joins without logging into Zoom, the value of this field will be blank.” How can I then track registered guest participants? The participant is registered and joins via registered join link, therefore registrant doesn’t have t…

Hey @bartosz.blimke , You can use the email to track. Thanks, Tommy

Webhook Partcipant joined event payload contains null value for participant id

API and Webhooks

tommy (Tommy Gaessler) August 20, 2019, 9:49pm 8

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Webhook Partcipant joined event payload contains null value for participant id

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