Webhooks arriving 3 weeks late

API and Webhooks
1

We have seen an increase in webhooks arriving extremely late, in fact they appear to be duplicates in all cases I’ve reviewed.

Original sent on 2020-03-18 13:05:51
[Zoom] Webhook meeting.sharing_started {“event”:“meeting.sharing_started”,“payload”:{“object”:{“uuid”:“CD11RRNMQ7O/7bSyICxDQQ==”,“participant”:{“id”:“PwWSU6pNR2eOsk-yWitMUg”,“user_id”:“16778240”,“user_name”:“xxx”,“sharing_details”:{“link_source”:"",“file_link”:"",“source”:"",“date_time”:“2020-03-18T13:05:48Z”,“content”:“desktop”}},“id”:“996548969”,“type”:2,“topic”:“xxx”,“host_id”:“PwWSU6pNR2eOsk-yWitMUg”,“duration”:15,“start_time”:“2020-03-18T12:59:46Z”,“timezone”:“America/Indiana/Indianapolis”},“account_id”:“jRW6wE3iQzqjb5d9ebtrWg”}}

Duplicate sent on 2020-04-07 02:25:02
[Zoom] Webhook meeting.sharing_ended {“event”:“meeting.sharing_ended”,“payload”:{“object”:{“uuid”:“CD11RRNMQ7O/7bSyICxDQQ==”,“participant”:{“id”:"",“user_id”:“16778240”,“user_name”:"",“sharing_details”:{“link_source”:"",“file_link”:"",“source”:"",“date_time”:“2020-03-18T13:19:22Z”,“content”:“desktop”}},“id”:“996548969”,“type”:2,“topic”:“xxx”,“host_id”:“PwWSU6pNR2eOsk-yWitMUg”,“duration”:20,“start_time”:“2020-03-18T12:59:46Z”,“timezone”:“America/Indiana/Indianapolis”},“account_id”:“jRW6wE3iQzqjb5d9ebtrWg”}}

What’s going on Zoom? We need a reliable webhook service and this has been anything but.

2 Likes
2

Hey @jimig,

This was due to the webhook delays 3 weeks ago.

Please keep us updated on the status of current webhooks, let us know if you experience any delays…

Thanks,
Tommy

3

Thanks Tommy, I find it bizarre that Zoom would still send webhooks that are 3 weeks out of date.

We have put in mitigations to ignore these on our side.

1 Like
4

Hey @jimig,

Was most likely a mistake with our queuing.

Thanks,
Tommy

5

Hi @tommy,

This is an ongoing issue for more than a week now. Any way you can fix these?

Here’s a webhook we received at [2020-04-09 17:50:48] notifying us about an event that occured at 2020-03-12T16:28:34Z

Webhook meeting.participant_joined {“event”:“meeting.participant_joined”,“payload”:{“account_id”:“gmxs0OMkTd-qJ4H1ZbHEoA”,“object”:{“duration”:19,“start_time”:“2020-03-12T16:28:34Z”,“timezone”:“Europe/Madrid”,“topic”:“XXXXX”,“id”:“549071741”,“type”:2,“uuid”:“xhUdqInCT9+kVY/55Nn4eg==”,“participant”:{“id”:"",“user_id”:“33555456”,“user_name”:“XXXXXX”,“join_time”:“2020-03-12T16:30:09Z”},“host_id”:“nu3GnK4pRUanQ42ZWKZDaw”}}}

Thanks,
Veselin

6

Hey @veselin.kulov,

How many times has this happened?

Thanks,
Tommy