Webinar add-on limits - to what do they apply?

Hi,

I guess that’s a quite basic question, but I could not get a definitive answer elsewhere, so I decided to simply ask rather than test it myself :slight_smile:

If I have a “Webinar 100” add-on, to what does the 100 limit apply:

  • to the number of registrants I can add and approve
  • or to the number of people who can actually join the started webinar?

In other words, with a “Webinar 100” add-on, can I have 200 approved registrants, with Zoom limiting the number of people who are actually joining the started webinar to 100? If so, what will late joiners see when they follow the join URL?

Hey @v.hristov,

The 100 number is the number of attendees you can have attend the webinar.

Check out this article for more details:

I’d assume only 100 can register, and join.

Thanks,
Tommy

Hi @tommy,

As the article itself is also not quite clear on this topic, I went ahead and tested this myself.

I created a webinar and managed to add 110 approved participants to the webinar through the API while I had only the Webinar 100 add-on.

Based on this, I would assume that we can have an unlimited number of registered and approved participants in a webinar and that the 100 (or 500, etc.) limit will be applied only when the webinar actually starts and participants starts joining in. Can you confirm this?

We need to be sure about this behavior of Zoom in order to know whether to limit the number of approved participants from our app or just to let the hosts add as much participants as they want, training them that only 100 people can join the actual session.

Many thanks for all your support.

Hey @v.hristov,

Thanks for testing this. I will talk to the team about adding messaging around registering over the limit of a webinar capacity.

As for the 110 participants joining, only 100 (or the numbered limit) will be able to join the actual webinar.

Thanks,
Tommy

Hi @tommy,

So does your comment mean that at some point in the future a user will be restricted from adding more than a 100 registered participants for a Webinar 100 add-on? If so, when would that be expected to happen?

We need to educate our users and to explain how Zoom works with regards to setting up webinars. I would expect this to be a question which every user of Zoom webinars would have, so it would be good to clarify this explicitly in the documentation.

Hey @v.hristov,

As this is more of a question about the functionality of Webinars and not about the API or App Marketplace, I suggest you reach out to support.zoom.us for more information. As of now we have no plans to limit registrants.

That being said, you could literally have 10000 registrants, however, only 100 would be able to join the webinar. But, that 100 includes the host and the panelist. So say they have 5 panels and one host for the webinar, that only leaves a spot for 96 participants to join the webinar. If someone happens to drop out of the webinar and it goes down to 99 then the next person waiting to get into the webinar will enter if they are outside of the webinar.

Thanks,
Tommy