Webinar API retrieving incorrect data

API and Webhooks
1

Hello,

We are using the below API to retrieve webinar participant data -
https://api.zoom.us/v2/metrics/webinars/:webinarId/participants?type=past&page_size=300
https://api.zoom.us/v2/report/webinars/:webinarId/participants?page_size=300

But for one particular webinar we receive more data than is shown in the “Attendee Report” of the webinar.
The report shows 57 total users for occurence id : Ps1yKyDwSyW753MJ6ZeCeQ== and 57 total users for occurrence id : PBq1VddgTX6RJ/7nbeDnzw==
But when using the above API to retrieve data we get numbers 108 and 148 for occurrence ids
Ps1yKyDwSyW753MJ6ZeCeQ== and PBq1VddgTX6RJ/7nbeDnzw== respectively.
The other two occurrence ids for this particular webinar retrieve data accurately.
Not sure what the issue is here.

Would appreciate any help to resolve this problem.
I would be happy to get on Zoom call to provide any additional information should it be required.

Thanks a lot.
Best Regards,
Priya Jetley

2

Hey @priya.jetley,

Looking at the logs on my end I see the 108 and 148 numbers.

Can you send me a screenshot of this report data in the Zoom Web Portal?

Thanks,
Tommy

3

Hi Tommy,

attendee_report
attendee_report1920×1030 101 KB

Attached is the screenshot for your reference.

Thanks,
Priya

4

Thanks @priya.jetley,

We are looking into this and will respond with an update as soon as possible. (ZOOM-168258)

Thanks,
Tommy

5

Hey @priya.jetley,

It should be fixed now. Please try again and let me know! :slight_smile:

Thanks,
Tommy

6

Hey Tommy,

Yes, this is fixed now.
Thanks very much!

Regards,
Priya

1 Like
7

You are welcome! :slight_smile:

-Tommy