Webinar API to retrieve participant metrics works partially

Hello,

I’m using the below URL to retrieve webinar participant data -
https://api.zoom.us/v2/metrics/webinars/Sa2BxHETS2WyNiyuA9Sq4w%3D%3D/participants?type=past&page_size=300

The data is retrieved for all occurrence ids of the webinar except one.
I am double encoding the occurrence ids (please see : Webinar participant data is inaccurate ) and I have tested in Postman as well and I get the following error-
{
“code”: 3001,
“message”: “Meeting does not exist: Sa2BxHETS2WyNiyuA9Sq4w==.”
}
The list of occurrence ids of the webinar is as under -
yXyXZjqaQ7Wx+3D6BXuDnA==
r39oMV5vRLaYQcxJg2rEww==
Sa2BxHETS2WyNiyuA9Sq4w== ( the one with the issue)
1s75T2dzQNmK+XUDYGGEOg==

I get a similar error for another webinar also.
The list of occurrence ids for the webinar is as under-
26vlujthScuinYpCrqlYbg==
WPsOVUsXQo+aG2WTLVOspw== (the one with the issue)
ma7vZ0MwTBGNFs4bnlKjhA==
+oUTY+zAQtezBaEo+HWO+Q==
eE36gg5qS3Kw0nM9EY3t9g==

My procedure to pull data uses both the below URLs but the same occurrence id works for the second and not the first.
https://api.zoom.us/v2/metrics/webinars/Sa2BxHETS2WyNiyuA9Sq4w%3D%3D/participants?type=past&page_size=300
And also the
https://api.zoom.us/v2/report/webinars/Sa2BxHETS2WyNiyuA9Sq4w%3D%3D/participants?type=past&page_size=300

Could you please take a look and let me know what seems to be the issue.

Thanks very much.
Priya Jetley

I would also like to add here that when I log into the Zoom account that hosted the webinar the “Attendee Report” for that particular day shows “Total Users” and “Max Concurrent Views” as 0.
There is a count for “Unique Viewers” although.
This is the case for both webinars listed above.

Hello,
This issue has been resolved with the help of developersupport@zoom.us.
Therefore I am closing this thread.

Thanks!
Priya

Glad you got the help there @priya.jetley!