Webinar Attendee not Appearing in Attendees List when joining via WebSDK

Attendee joining with web SDK does not appear in the “Attendees” list, though the attendee is successfully in the webinar and appear as the total count (eg “Attendees (1)”). This bug is critical because it prevents the host from promoting attendees to panelists.

It seems a similar bug was reported over a year ago, although the bug we have experienced seems to have appeared recently with our App (i.e. it was functioning fine until about 1 week ago).

Which Web Meeting SDK version?
Web SDK: 1.9.6
Tested with Zoom Mac Client: Version: 5.7.4 & Version: 5.7.3

To Reproduce
Steps to reproduce the behavior:

  1. Start a Webinar with Desktop Zoom
  2. Join webinar as attendee via web sdk
  3. On Desktop Zoom, click “Participants” and look at attendees list


Hey @vandalayindustries,

Thank you for reaching out to the Zoom Developer Forum. Does the following topic seem to describe what you’re encountering?


Hi Max,

Thanks for pointing to this. Seems very likely this is the same issue. Will look for the update at the end of the month.


Hey @vandalayindustries,

I’m glad that helped! Let me know if you encounter any further issues.


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