Webinar rejoin not working after updating user to panelist

Meeting SDK Web
1

Note: This is exactly what happened to this user in September: Webinar rejoin not working after updating user to panellist

It has not been solved

Description
Attendee promoted to Panelist cannot re-join Webinar

Browser Console Error

Which Web Meeting SDK version?
1.9.8
Meeting SDK Code Snippets
Webinar id: 894 8179 2704

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Attendee joins webinar through our platform.
  2. Attendee is updated to panelist.
  3. Panelist leaves the webinar.
  4. Panelist tries to rejoin
  5. See error

Screenshots

Screenshot from 2021-09-07 10-50-53
Screenshot from 2021-09-07 10-50-531043×527 43.2 KB

Device (please complete the following information):

  • Device: PC
  • OS: [e.g. macOS 11]
  • Browser: Chrome
2

Hey @Alex_C ,

Are you passing the registrant token to the ZoomMtg.join() function?

Example:

Thanks,
Tommy

3

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