Description
A user’s video preview stays frozen with the last frame captured when a user stops sharing video. Also, a user’s video preview is often blank when they start sharing their video.
Error
We have noticed that when a user stops sharing their video in the new client websdk (1.9.0), the video preview is frozen on the last frame until the user switches views (i.e. goes into speaker view from gallery view or vice versa).
We have also noticed issues on websdk 1.9.0 where a user’s video preview remains blank after they have click on start video.
I have included screenshots for both.
Which Client Web SDK version?
1.9.0
To Reproduce(If applicable)
Steps to reproduce the behavior (frozen frame when stopping video share):
- Join a meeting with the websdk (sample app)
- Share your video
- Stop sharing your video
- Notice that your share preview is stuck on the last frame captured by your camera
- Switch from gallery view to speaker view (or vice versa)
- Notice that your share preview should now be blank
Steps to reproduce (video preview does not start when you start sharing video)
- Join a meeting with the websdk (sample app)
- Share your video
- Notice that sometimes your video preview does not come up even though your camera is capturing video (mine has a green light) AND the share video button on the bottom has changed to stop.
Screenshots
Notice that in this screenshot I have stopped my video share. The button on the bottom left says “Start Video”. Despite this, you can still see my frozen frame on the top video preview. I (and other users in the meeting) should not see a preview if I have stopped sharing my video.
Notice that in this screenshot I AM sharing my video. The button on the bottom left says “Stop Video”. Despite this, I do not see my preview. My Macbook’s camera is ON (I see a green light). Video should be transmitted and shown in a preview when a user shares their video.
Device (please complete the following information):
- Device: Macbook Pro
- OS: macOS Catalina (10.15.6)
- Browser: Chrome
- Browser Version: 88.0.4324.96
Additional context
This can all be reproduced in the sample app.