When deployed, the blur and virtual background don't work

Video SDK Web
1

Description

when a simple demo example is released in production, both the blur and the virtual background do not work, and in local tests both work perfectly.

Browser Console Error

none

Which Web Video SDK version?

1.7.10

Video SDK Code Snippets

none

To Reproduce(If applicable)

Steps to reproduce the behavior:

  1. deploy sample application on heroku or firebase hosting

  2. enter on call

  3. try to active blur

Screenshots

none

Device (please complete the following information):

  • Device: server

  • OS: none

  • Browser: Chrome

  • Browser Version: Version 114.0.5735.133 (Official Build) (64-bit)

2

Hey @jefferson.ribeiro

Could you check whether SharedArrayBuffer is available on the production site? The sample app is enabled by default on the local environment.

If you have difficulty enabling SharedArrayBuffer on production, the enforceVirtualBackground option in client.init method will address the case on Chromium-like browser.

Thanks
Vic

3

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