When participants joining webinar, joining time out error occured!

API and Webhooks Webinars
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1

When participants are trying to join webinar, we were facing joining timeout error.

When check chrome developer console, I found out this error.

error_desc:
“FailedFromWeb, REQUEST_RET_CONF_TOKEN_INVALID,131010 , conf token string from Conf/j is empty or can’t be generated to ConfToken instatance”

Could someone help me with this out, please? This happened on web, ios and android.

2

I have same issue, even upgrade to latest 2.11.0, the issue still happen.

3

same issue
who can help us

4

I have another thing to add here. If I removed registration required setting, it worked. But if added, even registrants can’t join.

5

Thanks, @hninnu , same, If i uncheck the registration setting, it works for me. Even using GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample example code with my sdkKeys, but if checked, both production and the sample code are not working.

6

yes. uncheck the registration setting it’s working .but we need registration

1 Like
7

@hninnu we add tk parameter in join function,it’s working aging

8

Same issue what’s the solution for this?
@tommy