Why does the Zoom web player work for everyone except the people who need to see it?

Meeting SDK Web
1

Description
We have implemented the zoom web player in a project. We can see it’s working on all modern browsers.

But our clients - the people that actually need to use it - can’t see it. Instead they see this message: https://snipboard.io/GhY0JQ.jpg

And here is the console readout: https://snipboard.io/crepWU.jpg

SDK version = zoom-meeting-embedded-2.3.5.min.js

2

Hi, @web_zoom,

Welcome to the Developer Forum. Based on the error, it looks like the root cause of the issue is Invalid parameters are set for the Join function. Can you share a screenshot of what is set in the join function of the SDK?

Regards,
Donte

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Hi @donte.zoom - see here https://i.snipboard.io/QCoW2G.jpg

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Thank you for the screenshot @web_zoom! Have you tried to upgrade to the latest SDK 2.4.0? If not, please try testing with the latest version of the Web SDK. You can test using our Sample Web App to confirm if you see the same issue. There have been multiple bug fixes since your version of the SDK.

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