Why is the app review communication so slow?

App Marketplace
1

Why are the app reviews so slow. I do not get a response to my subissions until 2-3 days after submission - even if i update the asked requirements within 10 minutes of their prompt and submit again. It’s a headache. and has been going on for about a month now. what could have been 1 day fix max.

2

if zoom reps could just keep a recent app submission they inquired updates from - at least keep them in your immediate queue for the next couple of hours and wait for a response. if no response comes then okay - 2 days later. kind of makes sense.

but still…

3

Hi @Sohaib

thanks for sharing this feedback. I hear you, and I’m sorry for the frustration this has caused.

Just to add some context: whenever an app is resubmitted, it reenters the review queue and falls under our standard SLA of up to 72 hours. Reviews are handled on a FIFO basis, which is why even quick updates can still take a bit of time to be picked back up.

That said, I’m happy to take a closer look and see what might be possible on our end. If you’re open to it, could you share the name of the app you’re referring to? We can also explore whether a quick call to see how we can help you get this through the door.

Appreciate you calling this out, and thanks for your patience

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4

Hi, thanks Catalina.

it’s SalesAstro.

5

Hi @Sohaib

I just checked on this app and its in the security review which is the final stage. You should receive some feedback from your security reviewer soon. if not you will receive notification of approval.

1 Like
6

Hi Catalina,

Thank you for checking on SalesAstro and for the update.

Best regards,
Sohaib

1 Like