Description
We would like to have the ability to pass our user name from our site to Zoom
Error
Current Behavior:
If user is connected to our site and click URL to access the link, we send the First and Last Name. If he have no zoom account, the First and Last from our site is displayed
If user is connected to our site and click URLto access the event, we send the First and Last Name. If he have a zoom account, his Zoom profile name is displayed (ex: Joe or Joe Ipad or Iphone etc…). Which screw up our reports
Expected behavior: In both cases, we would like to have the First and Last of our site to the displayed when accessing a class from our site through the Zoom Web or Zoom App
Please could you clarify the structure of your set up? How are you currently integrated with Zoom? Are you using a Wordpress Plugin, or have you written some custom scripts using the Web SDK?
The best way to ensure a personalised experience is to use the Zoom API, and create a custom join link, with your preferred name and then send this link to the attendee, or display a join button for them.
We are using a plugin, from the generated meeting invite, we add the zoom app URL to a button and in the configuration its set to send the first and last name. It works unless the user have a zoom account and he is logged in.
Could you provide more details about this zoom API approach? Is there plugins that exist using this approach? If not, any tutorial?
This is working as intended, you will not be able to change the name of the participant if they are logged into their Zoom account, that is just how Zoom is set up to work unfortunately.
Yes, I think you’re referring to the issue with Audio in Safari (on Desktop and Mobile/Tablet). Unfortunately Safari doesn’t support the Audio interfaces which Zoom uses just yet, however you can expect it within the next few months.
The limitation with Safari has always been around. Unfortunately the issue lies with Safari, and not with Zoom.
Users on macOS are able to join Zoom via web, if they use a compatible browser such as Chrome or Firefox, however it will not work with Safari on macOS, iOS or iPadOS.
I’m pretty confident that it will be fixed in the next few months, since the required features are already being added to the beta versions of Safari, and currently Safari is the only browser (along with old IE) which doesnt support the AudioWorklet API which Zoom requires. As soon as the new version of Safari is released to the public, Zoom will work to make it compatible with the WebSDK.
Thank you for reaching out to the Zoom Developer Forum. I can confirm the information provided by @alexmayo is, as usual, correct! Please see our browser support table for more detail.
If you use SSO to authenticate your users for Zoom, you can reliably use the first name and last name set via SSO. I’m not sure if this would work for your use case.
I’m happy to help! Currently, there is a limitation on iOS browsers due to the platform lacking the AudioWorklet API. We plan to improve this ASAP once iOS adds the missing API.
Unfortunately, we don’t have a public report on the most used browsers or OS. You can use 3rd party statistics though and that should reflect similar usage.
