You cannot authorize the app

[karan7kar (Akshay)]

Hey @tommy any resolution or workaround for this problem?

[tommy (Tommy Gaessler)]

Hey @karan7kar,

Are there any errors in the browser console?

Checkout this thread for a possible solution:

Receiving error "You cannot authorize the app"

Hey @pb_zoom, @josharcher, Our engineering team is aware of the issue and investigating this. While the team is yet to confirm the exact cause of error, upon initial review, they suspect the issue lies with this specific use of the state parameter. In the meantime they have advised that you revise the OAuth URL to not use a state parameter and it should resolve the authorization error. For a quick resolution, if you still plan to use the state parameter you can try either of these options. Op…

Thanks,
Tommy

[karan7kar (Akshay)]

Hi @tommy, I just checked: there are errors in the console (below).

They’re the same errors josharcher had in the thread you shared.

I’m not using any state parameter in the OAuth URL.

[jantbarco (Jose)]

I’m facing same issue, waiting for solution sending state parameter.

[tommy (Tommy Gaessler)]

Hey @jantbarco, @karan7kar,

Can you share your app names so I can investigate further?

Thanks,
Tommy

[jantbarco (Jose)]

The app name is Session Ticket,
But I already avoid the error making a new App on a new Zoom Account, for the records.
Thanks.

[karan7kar (Akshay)]

My app’s name is Wander.

I just tried authorising again and it worked somehow.

So it looks like it’s working fine now.

[tommy (Tommy Gaessler)]

Happy to hear you got it working @karan7kar!

@jantbarco, are you still having issues?

Thanks,
Tommy

[ygandhi (Yash)]

Hi,

I am getting the same error

[tommy (Tommy Gaessler)]

Hey @ygandhi,

To share your app outside your Zoom account, you must publish it to the Zoom App Marketplace.

Thanks,
Tommy

[karan7kar (Akshay)]

Hi @tommy

The same problem has reappeared. I can’t authorize my own app using the developer email ID.

The errors in the console are exactly the same as last time (screenshot above).

My app’s name is Wander.

I hope this problem gets resolved for everybody soon!

[jantbarco (Jose)]

Hi @tommy

Im facing same issue as @karan7kar, my app was working fine, yesterday I was working on my tests but it stop working. Is there a change?

[tommy (Tommy Gaessler)]

Hey @jantbarco, @karan7kar,

Can you please provide a screenshot of the issue?

Thanks,
Tommy

[jantbarco (Jose)]

[tommy (Tommy Gaessler)]

Hey @jantbarco,

Thanks! We are investigating the issue and will get back to you asap.

Can I also have your app name?

-Tommy

[ravinder]

Hi Tommy,

We are also facing the same issue whenever any user other than the one who created the Oauth app is used for authorization. Our app name is inGroups.

Thanks

[tommy (Tommy Gaessler)]

Hey @ravinder,

Please share a screenshot of the issue.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @jantbarco,

While engineering is investigating the issue, can you check to see if your redirect url or your state query param has any special characters in it? If so, try base64 encoding or url encoding your state param.

Thanks,
Tommy

[jantbarco (Jose)]

This is my URL.Do you see something wrong?

https://zoom.us/oauth/signin?_rnd=1598458737210&client_id=SkGj3mTsR6LolwxYXtd0w&redirect_uri=https%3A%2F%2Fsessionticket.com%2Fapi%2F1.1%2Foauth_redirect&response_type=code&state={%22oauth_provider%22:%221587547845682x585184262900416500%22,%22resume_key%22:%221598458722281x926956387418033500%22,%22used_redirect_url%22:%22https://sessionticket.com/dashboard%22,%22redirect_unique_id%22:%221598458723738x339383470317287230%22}

[ravinder]

Here is the screenshot

Thanks & Regards!