ZCC Pause and Resume API not working with Active Engagements

API and Webhooks
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I was able to get the engagementId for an active call by using: https://api.zoom.us/v2/contact_center/users/O84Yq43fQ6q_GilrQa7oIg/recordings?from=2025-01-07T14:43:23Z&to=2025-01-07T17:43:23Z and looking for the recording with a recording_duration of 0 but I was unable to pause the recording, the response was: statusCode 400 {“code”:-1,“message”:“Access is denied”}