ZCC - Recording event to include Video recordings


We believe that having the contact_center.recording_completed webhook support both Voice and Video recordings will be extremely beneficial for us as well as others in our market.

Currently the webhoek only supports voice recording as confirmed in post ZCC - Recording Event - Video and Voice Clarity - #4 by elisa.zoom

This unfortunately means that we have to query the Contact Center RestAPI for the video recordings resulting in high query rates to your API and a delay in processing compared to receiving the event.

Thank you.

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I have noticed that this is now implemented and that events are received for video channel type recordings.

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