contact_center.recording_completed I need to clarify if the contact_center.recording_completed event is triggered by both Video and Voice recording types. According to the Webhook documentation: [image] And the GET /contact_center/recordings endpoint, both types are allowed. [image] Can I ple…

ZCC - Recording Event - Video and Voice Clarity

elisa.zoom (Elisa) May 30, 2023, 5:54pm 4

Hi @charlr
Thanks for your patience here!
I heard back from our Engineering team and currently, contact_center.recording_completed webhook supports only voice recording.

ZCC - Recording event to include Video recordings

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ZCC - Recording Event - Video and Voice Clarity

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