I need to clarify if the contact_center.recording_completed event is triggered by both Video and Voice recording types.
According to the Webhook documentation:
And the GET /contact_center/recordings endpoint, both types are allowed.
Can I please get confirmation on this?
Thanks for reaching out to us!
Allow me some time to look into this and will come back with an update for you
Thank you for looking into this. Do you perhaps have an update?
Thanks for your patience here!
I heard back from our Engineering team and currently, contact_center.recording_completed webhook supports only voice recording.
Thank you @elisa.zoom. I will log a feature request as I believe this will be helpful to us and many others in our sector.
Have a great day!