I’m encountering an issue while testing the API to retrieve plan usage information, referencing the following documentation.
I’m receiving an ‘account not exists’ error.
{
"code": 2001,
"message": "Account does not exist: XXXXXXX"
}
Upon searching for this message, I found that this
“Your account must be a master account in order to retrieve sub accounts. Zoom only assigns this privilege to trusted partners. This is only for a sub account that is paid by a master account.”
Our company is currently registered as a Zoom Distribute Partner Reseller. Is there anything else we should check?
I recently had a very similar experience: I was trying to use the API to update my billing information (such as first name, last name for example) and I would get a Account does not exist error, which is the same error you are getting.
I was told the billing endpoints are intended to be used exclusively by “master-subaccount partners” and my account does not have subaccounts which explains why I was getting this error. My guess is that your company is NOT setup as a master-subaccount partner either. You said you are setup as a reseller, and it’s probably not a master-subaccount partner. Just to be clear: this is a guess on my part based on what I experienced a few weeks ago.
The wording of the error message is misleading, confusing, hides the actual underlying problem and in my case it sent me on a wild goose chase to figure out why my account did not exist. It would be much more helpful to get a more accurate error message similar to: You are not authorized to use the billing endpoints, or something to that effect.
Thank you for your response. It appears this is a permission issue related to that API.
I have researched this issue further, and according to the document at Managing Zoom sub accounts, the “customer list” menu mentioned is not visible in my account. This suggests that my reseller partnership likely does not meet the requirements for this functionality.