Zoom App in development not showing as installed and do not show in Zoom client

Zoom Apps
1

Zoom Apps Configuration

React in Zoom Client App

Description
I have a Zoom App in development currently showing as in draft and shareable internally within my organisation. Until a few days ago, I was able to complete the oauth flow for both the production and development client id and my app would show in the Zoom marketplace “Added Apps” as installed in both cases in the relevant tab “Apps in Production” and “Apps in Development” and it would show in the “Apps” section of the Zoom client.

Since yesterday, with the app uninstalled, when I try to install the development app again I do not see the consent screen, the oauth flow succeeeds (I get a code back and exchange successfully for a token) but the app neiter appears on the marketplace under “Added Apps → “Apps in Development” nor in the Zoom Client under “Apps”.

The production version of the app works as intended - appears in the installed apps under “Apps in Production “ on the marketplace and in the Zoom Client.

I have been looking reading up and so far nothing conclusive. I was wondering if people have experienced this and what could be the cause.

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UPDATE:

Whislt this was working with the production version, I have now the same issue with production.

The app was installed and showing as expected in installed apps on the market place and in the Zoom client. I uninstalled it successfully. Then installed it again, the oauth code exchange for token worked as intended but the app is not showing as installed and is not available in the Zoom client.

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I managed to reach out to a Zoom support team member via the customer we develop the app for. They reached out to Zoom engineering confirming this was a bug on the Zoom side caused by an edge case. A fix is coming in for my app in particular on 4/18 but if you ever have something similar in the future, reaching out to Zoom is the only way to fix it as there is nothing linked to a configuration issue in the UI.

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Glad to hear this matter is resolved, @fabienblink ! Please feel free to post again should you have any additional questions.

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@donte.zoom Hey Donte - I’m having a similar issue where dev application id jSq3WhCpQh6-R-J3jwnIFg is no longer showing up for me in the zoom client.

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Thank you for posting in the Zoom Developer forum, @LanceH ! Can you update your Zoom client and share if the same behavior occurs ?

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Hi Donte,

I too am having this issue on the Windows client. I am using the most up-to-date version of the client, and have tried restarting it, refreshing the My apps page, etc.

Thank you!

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@Arnav1 What issue you are seeing ? Can you share a video of screenshot of what you are seeing ?

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Hi @donte.zoom,

I have a Zoom app in development I am trying to do a Local test for (id: ADU6BWvmRiSSKhXT24wTEA). I installed the app, but when reloading my Windows Zoom Workplace client (which uses the same account as my developer one), “My apps” still shows as empty.

Btw, when I get an error when trying to add media to a post.

Thank you!

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@Arnav1

Would you be available to meet to troubleshoot and reproduce the behavior you’re seeing? If so, let me know I can send over my scheduler via DM.

Best ,

Donte

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That would be great! Thank you!

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@donte.zoom I have a similar issue, as detailed in

it was temporarily solved once and it is now happening again, both for dev and public beta versions of the app

I sent a very thorough walktrough to @kwaku.nyante via e-mail but received no answer so far

Thanks!