Zoom Client Freezes while sharing or remote control

API and Webhooks
1

Description
Zoom client freezes for all/most other participants while one participants share the screen or while taking remote control. Issue happens after 2-15 when user share the desktop. Issue is immediate when trying to take remote control. Issue happening while on VPN mostly. All the necessary ports are opened as per Zoom guidelines. The participants need to rejoin to resolve the issue. But it is recurring

2

Hey @aaravindan,

For issues unrelated to the Zoom App Marketplace Platform please send them to support.zoom.us.

Thanks,
Tommy

3

Hello @aaravindan,

Wondering if you were able to resolve this issue. I have colleagues who reported a similar issue and want to find out if it’s related to yours.

Luis

4

Hey @lecorrales ,

For issues unrelated to the Zoom App Marketplace Platform please send them to support.zoom.us.

Thanks,
Tommy